Order related questions Archives - Plantpills Wiki

How much does delivery cost?

Delivery within mainland UK is free. To calculate delivery to offshore UK, USA, Europe and the rest of the world, just select your country at checkout.

Why hasn’t my order arrived?

Please allow three working days before contacting us regarding undelivered orders within UK, and two weeks before contacting us for orders sent to USA, Europe and the rest of the world. Although the delivery aim is significantly less than these times, there can occasionally be misroutes, road closures, bad weather conditions or strike action that… read more »

What is your returns policy?

We can offer a full refund for unopened packets returned to us within 14 days of purchase. So if you change your mind within 14 days of purchase, please contact us for details of which postal/courier service to use, and where to send the package. With regret, we can not offer a refund for opened… read more »

What is your GDPR/privacy policy?

We are committed to keeping your details safe and secure. No customer details are stored online. Your details are used for the purpose of processing and delivering your order. We will NOT send you any further correspondence unless you specifically ask for it, or manually sign up to our newsletter. None of your personal details… read more »